VoIP Call Recording
Automatically record every business call. Access, download, and manage recordings from your portal — included free with every Business plan.
What Is VoIP Call Recording?
VoIP call recording captures both sides of a phone conversation and stores the audio file digitally in the cloud. Unlike traditional recording hardware that requires expensive equipment, On-VoIP's call recording is built directly into the Cloud PBX — no additional hardware, software, or fees required.
Every inbound and outbound call on your Business plan can be recorded automatically or on-demand, giving you complete flexibility over how recordings are captured and stored.
How Call Recording Works on On-VoIP
When call recording is enabled, the On-VoIP system records both the caller and the recipient in real time. The recording is encoded, encrypted, and stored securely in our cloud infrastructure. Once the call ends, the recording is immediately available in your customer portal.
You can configure recording at multiple levels:
- Account-wide: Record all calls on every extension automatically
- Per extension: Enable recording only on specific extensions (e.g., sales or support lines)
- On-demand: Start and stop recording during a call using a feature code
Managing Your Recordings
The On-VoIP customer portal provides a complete recording management interface. For each recording, you can see the date, time, duration, caller ID, and which extension handled the call. You can play recordings directly in the browser, download them as audio files, or delete them when no longer needed.
Recordings are stored securely with encryption at rest and in transit, ensuring your business conversations remain private and protected.
Business Use Cases for Call Recording
Call recording provides value across many business functions:
- Quality assurance: Review calls to train staff and improve customer service
- Compliance: Maintain records for regulatory requirements in finance, healthcare, and insurance
- Dispute resolution: Have a clear record of what was discussed and agreed upon
- Sales training: Analyze successful sales calls and share best practices with your team
- Legal protection: Document verbal agreements and commitments
Call Recording Laws & Compliance
Call recording laws vary by state and country. In the United States, federal law requires at least one-party consent (the person recording can be the consenting party). However, 12 states require all-party consent, meaning every person on the call must agree to be recorded.
On-VoIP makes compliance easy by supporting custom recording announcements — you can configure your auto attendant or IVR to play a "This call may be recorded" message before connecting callers.
For a detailed breakdown of recording laws by state, read our Call Recording Laws guide.
Why Choose On-VoIP for Call Recording
Unlike competitors who charge $10-25/month extra for call recording, On-VoIP includes it free with every Business plan at $20/month. There are no per-minute charges, no storage fees, and no limits on the number of recordings.
Combined with our other Cloud PBX features — auto attendant, ring groups, call queues, and time-based routing — On-VoIP delivers a complete business phone system at a fraction of the cost of traditional providers.
Key Benefits
Why businesses and residential customers choose On-VoIP for voip call recording.
Included Free
No extra charges — call recording is included with every Business plan.
Automatic Recording
Record all calls automatically or enable per extension.
Cloud Storage
Recordings stored securely and accessible from anywhere.
Easy Management
Play, download, or delete recordings from your portal.
Encrypted
Recordings encrypted at rest and in transit.
Compliance Ready
Custom announcements for one-party and all-party consent states.
Related Features
Auto Attendant (IVR)
Set up a professional auto attendant (IVR) with On-VoIP. Greet callers with custom menus, route calls to the right department, and never miss a call. Included with every Business plan.
Learn more →VoIP Ring Groups
Set up ring groups to ring multiple phones simultaneously or in sequence. Perfect for sales teams, support desks, and small businesses. Included with On-VoIP Business plans.
Learn more →VoIP Caller ID & CNAM
On-VoIP provides internal caller ID on extensions for identifying calls within your phone system. Outbound caller ID (CNAM) is registered through Telnyx for STIR/SHAKEN verified calls.
Learn more →Frequently Asked Questions
Common questions about voip call recording.
Is call recording included with On-VoIP?
Can I record calls automatically?
How long are recordings stored?
Is it legal to record phone calls?
What format are recordings saved in?
Ready to Get Started?
Sign up in minutes and start using voip call recording right away. No contracts, no setup fees, no hidden charges.