Contact On-VoIP
Have a question about our VoIP service? Need help setting up your phone system? Our team is here 24/7 to help.
What We Can Help With
New Account Setup
- ✓Choosing the right plan
- ✓Setting up your first number
- ✓Configuring SIP phones and softphones
- ✓Porting your existing number
Technical Support
- ✓Phone and device troubleshooting
- ✓Call quality optimization
- ✓Extension and routing configuration
- ✓Firewall and NAT setup for SIP
Billing & Account
- ✓Payment method updates
- ✓Plan upgrades and downgrades
- ✓Invoice and receipt requests
- ✓Cancellation and refunds
Business Features
- ✓Auto attendant (IVR) setup
- ✓Ring groups and call queues
- ✓Call recording configuration
- ✓Time-based routing rules
Not a Customer Yet?
Get started with affordable VoIP phone service today. Plans from $15/month with no contracts, no setup fees, and 24/7 support included.
Support FAQs
Quick answers to common support questions.
How do I reach On-VoIP customer support?
You can reach us 24/7 by calling (888) 449-0604 or emailing support@on-voip.com. Our support team is available around the clock, 365 days a year, to help with any questions about your VoIP service.
What is the average response time for support requests?
Phone calls are answered within minutes by a live representative — no phone trees or long hold times. Email and portal support tickets are typically responded to within 2 hours during business hours and within 4 hours overnight.
Can I manage my account without calling support?
Yes! Our self-service customer portal lets you manage extensions, voicemail, call routing, ring groups, billing, and more. Log in at on-voip.com/portal to view and change your settings anytime.
Do you offer technical support for phone configuration?
Absolutely. Our support team can help you configure SIP phones, softphone apps, ATAs (analog telephone adapters), and any other SIP-compatible device. We provide step-by-step guidance to get you connected.