VoIP Features — Everything
Included in Every Plan
On-VoIP packs enterprise-grade calling, Cloud PBX, and management features into simple, affordable plans starting at $15/month.
Calling Features
Crystal-clear HD voice calling with all the features you need — included in every plan.
Unlimited Calling — US & Canada
Make and receive unlimited calls to any phone number in the United States and Canada with crystal-clear HD voice quality.
Learn more about unlimited calling →HD Voice Quality
Wideband audio using G.722 and Opus codecs delivers voice clarity that far exceeds traditional phone lines.
Learn more about HD Voice →Call Forwarding
Forward calls to any phone number, extension, or voicemail. Set up conditional forwarding based on busy, no-answer, or time of day.
Learn more about call forwarding →Call Transfer
Transfer calls between extensions with attended (warm) or blind (cold) transfers. Keep your callers connected to the right person.
Call Hold & Music on Hold
Place calls on hold with custom music or messages. Upload your own hold music or use our built-in selections.
Caller ID (CNAM)
Internal caller ID on extensions plus outbound CNAM registered through Telnyx. STIR/SHAKEN verified on every call.
Learn more about Caller ID →Cloud PBX Features
A complete business phone system in the cloud — auto attendant, ring groups, call queues, and more. Included with every Business VoIP plan.
Auto Attendant (IVR)
Professional automated receptionist greets callers with custom menus and routes them to the right department or extension.
Learn more about auto attendant →Ring Groups
Ring multiple extensions simultaneously or sequentially. Perfect for sales teams, support desks, or any group that shares incoming calls.
Learn more about ring groups →Call Queues
Queue callers when all agents are busy with hold music and position announcements. Distribute calls evenly across your team.
Call Recording
Record inbound and outbound calls automatically. Access, download, and manage recordings from your customer portal.
Learn more about call recording →Time-Based Routing
Route calls differently based on time of day, day of week, or holidays. Send after-hours calls to voicemail or an alternate number.
Call History & Analytics
View detailed call logs with duration, direction, and caller information. Track call patterns and monitor usage in real time.
Management & Setup
Manage every aspect of your phone service from an intuitive web portal — extensions, numbers, voicemail, and routing all in one place.
Voicemail-to-Email
Receive voicemail messages as email attachments. Listen to messages from anywhere without dialing into your voicemail box.
Learn more about voicemail to email →Multiple Extensions
Connect your whole team with multiple SIP extensions. Residential plans include 2 extensions; Business plans include 4.
See residential plan details →Additional Phone Numbers
Add local or toll-free numbers for just $1/month each. Each number includes E911 (varies by state) and optional Caller ID ($0.40/mo).
View full pricing →Number Porting
Keep your existing phone number when you switch. We handle the entire porting process at no additional charge.
Learn about number porting →Web-Based Portal
Manage every aspect of your phone system from our intuitive customer portal. Configure extensions, voicemail, call routing, and more.
E911 Emergency Service
Enhanced 911 included with every plan. Your registered address is sent to emergency responders automatically when you dial 911.
Learn more about E911 →Security & Reliability
Enterprise-grade security and reliability — your calls are encrypted, your account is protected, and your service is always on.
TLS/SRTP Encryption
All signaling and media are encrypted with TLS for SIP and SRTP for voice. Your calls are private and secure.
Two-Factor Authentication
Protect your account with TOTP-based two-factor authentication. Add an extra layer of security to your customer portal login.
99.99% Uptime SLA
Enterprise-grade reliability backed by redundant data centers, automatic failover, and 24/7 network monitoring.
Which Plan Includes What?
| Feature | Residential $15/mo | Business $20/mo |
|---|---|---|
| Unlimited Calling (US & CA) | ✓ | ✓ |
| Phone Number Included | ✓ | ✓ |
| HD Voice Quality | ✓ | ✓ |
| Voicemail & Voicemail-to-Email | ✓ | ✓ |
| Caller ID (CNAM) | ✓ | ✓ |
| Call Forwarding & Transfer | ✓ | ✓ |
| E911 Emergency Service | ✓ | ✓ |
| Extensions | 2 | 4 |
| Auto Attendant (IVR) | — | ✓ |
| Ring Groups | — | ✓ |
| Call Queues | — | ✓ |
| Call Recording | — | ✓ |
| Time-Based Routing | — | ✓ |
| Toll-Free Number Support | — | ✓ |
| TLS/SRTP Encryption | ✓ | ✓ |
| Two-Factor Authentication | ✓ | ✓ |
| 24/7 Customer Support | ✓ | ✓ |
Ready to Get Started?
Sign up in minutes and start using every feature right away. No contracts, no setup fees, no hidden charges.
Frequently Asked Questions About VoIP Features
Common questions about what's included with On-VoIP service.