Auto Attendant & IVR
A virtual receptionist that greets every caller with a professional menu and routes them to the right person — included with every Business plan.
What Is an Auto Attendant?
An auto attendant (also called IVR — Interactive Voice Response) is an automated phone system that answers incoming calls with a professional greeting and presents callers with a menu of options. Instead of a human receptionist, callers hear something like "Press 1 for Sales, Press 2 for Support, Press 3 for Billing" and are routed accordingly.
On-VoIP's auto attendant is fully configurable through the customer portal — no technical expertise required. You can set up multi-level menus, custom greetings, business hours routing, and more.
How to Set Up Your Auto Attendant
Setting up an auto attendant on On-VoIP takes just minutes:
- Record or upload your greeting: Record a professional welcome message or upload an audio file
- Configure menu options: Assign each keypress (1-9) to an extension, ring group, call queue, voicemail, or another auto attendant
- Set business hours: Configure different menus for business hours, after hours, and holidays
- Enable the auto attendant: Assign it to one or more of your phone numbers
You can modify your auto attendant settings anytime from the customer portal — changes take effect immediately.
Multi-Level IVR Menus
On-VoIP supports multi-level IVR menus, meaning a menu option can lead to another sub-menu. For example, pressing 1 for Sales could present options for "New Customers" or "Existing Customers," each routing to different ring groups or extensions.
This allows even small businesses to present a professional, organized phone experience that helps callers reach the right person without frustration.
Business Hours & Holiday Routing
Configure your auto attendant to behave differently based on time of day:
- Business hours: Full menu with all department options
- After hours: Simplified menu directing callers to voicemail or an on-call number
- Holidays: Custom holiday greeting with appropriate routing
Combined with On-VoIP's call forwarding and time-based routing features, you have complete control over how calls are handled 24/7.
Why Every Business Needs an Auto Attendant
An auto attendant delivers immediate benefits:
- Professional image: Every caller gets a polished, consistent greeting
- Never miss calls: Even when your team is busy, callers reach voicemail or a queue
- Save money: Replace the cost of a dedicated receptionist ($30,000+/year) with a feature included in your $20/month plan
- Faster routing: Callers reach the right person without being transferred multiple times
- Scalability: Works the same whether you have 2 employees or 200
On-VoIP Auto Attendant vs Competitors
Many VoIP providers charge $25-50/month for auto attendant as a premium add-on. On-VoIP includes a full-featured auto attendant with every Business plan at just $20/month — along with ring groups, call queues, call recording, and all other Cloud PBX features.
No hidden fees. No per-minute charges. No feature tiers. Everything is included.
Key Benefits
Why businesses and residential customers choose On-VoIP for auto attendant & ivr.
Professional Greeting
Custom recorded greetings give every caller a polished first impression.
Multi-Level Menus
Create nested sub-menus for complex routing needs.
Business Hours Routing
Different menus for daytime, after hours, and holidays.
Easy Setup
Configure everything through the web portal in minutes.
Instant Changes
Update menus and greetings anytime — changes take effect immediately.
Included Free
Full auto attendant included with every Business plan at $20/mo.
Related Features
VoIP Call Recording
Record inbound and outbound VoIP calls automatically with On-VoIP. Access, download, and manage call recordings from your customer portal. Included free with every Business plan.
Learn more →VoIP Ring Groups
Set up ring groups to ring multiple phones simultaneously or in sequence. Perfect for sales teams, support desks, and small businesses. Included with On-VoIP Business plans.
Learn more →VoIP Call Forwarding
Forward calls to any phone number, extension, or device. Set rules based on time of day, caller ID, or availability. Included with all On-VoIP plans.
Learn more →Frequently Asked Questions
Common questions about auto attendant & ivr.
What is the difference between auto attendant and IVR?
Can I have multiple auto attendants?
Can I record my own greeting?
Does the auto attendant work after hours?
Is auto attendant included in the Residential plan?
Ready to Get Started?
Sign up in minutes and start using auto attendant & ivr right away. No contracts, no setup fees, no hidden charges.