Call Forwarding

Call forwarding lets you redirect incoming calls to another number, extension, or device. Whether you're away from your desk, out of the office, or simply want calls routed to your mobile phone — call forwarding ensures you never miss an important call.

On-VoIP includes call forwarding with every plan, giving both residential and business users full control over where their calls go.

Setting up forwarding with On-VoIP takes just a few steps:

1. Log in to the customer portal
2. Navigate to Call Forwarding settings for your extension or number
3. Choose the forwarding type (always, busy, no-answer, time-based)
4. Enter the destination number (another extension, mobile number, or external line)
5. Save your settings — changes take effect immediately

You can also configure forwarding via star codes directly from your phone. Dial *72 followed by the destination number to enable forwarding, and *73 to disable it.

"Find Me / Follow Me" is an advanced forwarding feature that rings multiple numbers in sequence. For example:

1. First, ring your desk phone for 15 seconds
2. If no answer, ring your mobile phone for 15 seconds
3. If still no answer, ring your home office phone
4. Finally, send to voicemail

This ensures callers reach you wherever you are without needing to manually update forwarding rules each day. It's included with On-VoIP Business plans.