Ring Groups

A ring group is a set of extensions that all ring when a call comes in to a specific number or menu option. Instead of a call going to a single phone, it can ring your entire sales team, support desk, or office simultaneously — ensuring someone always picks up.

On-VoIP supports multiple ring strategies so you can choose exactly how calls are distributed across your team.

Creating a ring group in On-VoIP is simple through the customer portal:

1. Navigate to Ring Groups in your portal
2. Create a new group and give it a name (e.g., "Sales Team")
3. Add the extensions you want in the group
4. Choose your ring strategy
5. Set the ring timeout and failover destination

You can create as many ring groups as you need and assign them to auto attendant menu options, direct inbound numbers, or other call routing rules.

Ring groups are versatile and fit many scenarios:

• Sales teams: Ring all sales reps so the first available person captures the lead
• Small offices: Ring every desk phone so anyone can answer when the receptionist is away
• On-call rotation: Use sequential ring to route through primary, secondary, and backup staff
• Multi-location: Include phones at different offices or remote workers in the same ring group