Enhanced 911 (E911)
Your address is dispatched to 911 automatically. Because safety is non-negotiable.
What Is E911?
Enhanced 911 (E911) ensures that when you dial 911 from a VoIP phone, your registered service address is automatically transmitted to the 911 call center (Public Safety Answering Point). Emergency dispatchers see your location immediately — just like with a traditional landline.
On-VoIP includes E911 with every plan. We are fully compliant with FCC regulations requiring VoIP providers to support E911 calling.
How E911 Works with VoIP
Unlike landlines that are physically tied to a location, VoIP phones can be used from anywhere with an internet connection. E911 for VoIP works by:
- You register your physical address (where the phone is located) when you set up your account
- This address is stored in the national E911 database
- When you dial 911, On-VoIP routes the call to the correct local 911 center
- Your registered address is transmitted so dispatchers know where to send help
This is critical because without E911, a VoIP 911 call might be routed to the wrong dispatch center or arrive without any location information.
Keeping Your E911 Address Updated
Because VoIP phones are portable, it's essential to keep your E911 address current. If you move your phone to a different location — even temporarily — update your address in the On-VoIP portal.
Important scenarios to update your address:
- You move your office or home
- A remote employee relocates to a new city
- You take your desk phone to a temporary location
- You use a softphone from a different address
Address updates in the portal propagate to the E911 database within 24 hours. For immediate changes, contact On-VoIP support.
E911 vs Basic 911
Some VoIP providers offer only "basic 911" — the call connects to a 911 operator, but no address is transmitted. The caller must verbally provide their location, which wastes critical time and fails entirely if the caller is unable to speak.
On-VoIP provides full Enhanced 911:
- Automatic address delivery: Your location is sent to dispatch instantly
- Correct routing: Calls are routed to the nearest PSAP based on your registered address
- Callback number: Your phone number is provided so 911 can call back if disconnected
FCC Compliance & Your Safety
The FCC requires all interconnected VoIP providers to support E911. On-VoIP exceeds these requirements by:
- Including E911 at no additional charge with every plan
- Requiring address verification during account setup
- Sending periodic reminders to verify your address is current
- Providing easy address updates through the customer portal
Your safety is our top priority. If you have questions about E911 coverage at your location, contact our support team.
Key Benefits
Why businesses and residential customers choose On-VoIP for enhanced 911 (e911).
Automatic Location
Your registered address is sent to 911 dispatchers automatically.
Correct Routing
Calls go to the nearest 911 center based on your address.
Callback Number
911 can call you back if the call is disconnected.
Easy Updates
Update your E911 address anytime through the portal.
FCC Compliant
Fully compliant with all FCC E911 requirements for VoIP.
Included Free
E911 is included with every On-VoIP plan at no extra cost.
Related Features
VoIP Caller ID & CNAM
On-VoIP provides internal caller ID on extensions for identifying calls within your phone system. Outbound caller ID (CNAM) is registered through Telnyx for STIR/SHAKEN verified calls.
Learn more →HD Voice (Wideband Audio)
On-VoIP uses HD Voice wideband codecs for crystal-clear call quality. Hear every word clearly with G.722 and Opus codec support. Included with every plan.
Learn more →Unlimited Calling — US & Canada
Unlimited calling to the US and Canada included with every On-VoIP plan. No per-minute charges, no hidden fees. Flat-rate starting at $14.99/month.
Learn more →Frequently Asked Questions
Common questions about enhanced 911 (e911).
Is E911 included with my plan?
What happens if I don't update my E911 address?
Does E911 work with softphones and mobile apps?
How quickly does an address update take effect?
Can I test whether E911 is working?
Ready to Get Started?
Sign up in minutes and start using enhanced 911 (e911) right away. No contracts, no setup fees, no hidden charges.